Refund policy
Returns and Refunds Policy for DTLonline.co.uk (Discount Trading Limited)
At DTLonline.co.uk, we strive to provide a smooth and satisfactory shopping experience. However, we understand that sometimes returns and refunds are necessary. This policy outlines the circumstances under which we accept returns and issue refunds.
Returns
We only accept returns for items in the following situations:
- Items sent in error: If you receive an item that you did not order, please contact us within 14 days of receiving the item. We will arrange for the correct item to be sent to you and for the incorrect item to be returned to us.
- Statutory Rights: Your statutory rights regarding faulty or misdescribed goods are not affected by this policy. If your item is faulty or misdescribed, please contact us within 30 days of receiving the item to discuss your options. This may include a repair, replacement, or refund.
We do not accept returns for any other reasons, including:
- Change of mind
- Ordering the wrong size or product (please double-check your order before submitting it)
- Accidental damage after delivery
Refunds
Refunds are only issued in the following situations:
- Items sent in error: Once the incorrect item has been returned, we will process your refund.
- Statutory Rights: If your item is faulty or misdescribed and a refund is deemed appropriate, we will process your refund.
- Error made by DTLonline.co.uk: If an error is made by DTLonline.co.uk that results in you being charged incorrectly or not receiving the goods you ordered, we will issue a refund for the affected amount.
Refund Process
Once a return has been approved or a refund is due, we will process the refund to the original payment method used for the purchase. Please allow 5 business days for the refund to appear in your account.
How to Initiate a Return or Refund
To initiate a return or request a refund, please contact our customer service team via info@dtlonline.co.uk or 07838 569783 within the applicable timeframe outlined above. Please provide your order number and details of the issue. We will then provide you with further instructions.
Return Shipping Costs
If you are returning an item due to an error on our part or due to statutory rights, we will cover the return shipping costs. We will provide you with a prepaid return label or arrange for collection.
Contact Us
If you have any questions regarding our Returns and Refunds Policy, please contact us at:
info@dtlonline.co.uk or 07838 569783
This policy is effective from 13/02/2025. We reserve the right to amend this policy at any time. Any changes will be posted on this page.